Video tutorials
Step-by-step guide or video tutorial: which one should you send?
A step-by-step guide is ideal when every click matters: tool access, forms, settings, checklists.
A video tutorial is stronger when you need to show reasoning, a quick demo, or a decision that is easier to understand out loud.
In practice, effective teams combine both: a guide to execute, a video to frame the context.
The goal is not to produce more content, but to answer once with something people can follow at their own pace.